Frequently Asked Questions

  • We only offer online/telehealth visits for North Carolina, Virginia, and Colorado.

    More to come!

  • We do not participate with any insurer, but we simplify the program with a flat monthly charge for all programs. We offer a 10% military discount for those who qualify.

  • When you enroll in our weight loss management program at Pineland Aesthetic Medicine, you’re getting much more than just medication. Your payment covers a comprehensive health support experience designed to help you succeed long-term. This includes personalized care, medical evaluations, ongoing guidance, and access to my experience and education as your dedicated medical provider. While medication may be included as part of your plan, it’s best thought of as a valuable bonus—not the core of the program. Our focus is on empowering you with the tools, support, and accountability needed to reach and maintain your health goals.

  • To ensure seamless service and program management, Pineland Aesthetic Medicine requires a credit card to be placed on file for all weight loss, Testosterone Replacement Therapy (TRT), and performance enhancement programs. This credit card will be used for monthly automatic payment processing. By signing this agreement, you acknowledge and agree to the terms outlined below:

    1. Monthly Payments:
    Payments for your selected program will be processed automatically each month using the credit card on file.


    2. Declined Payments:
    In the event that the credit card on file is declined, a $50 fee will be added to the following month’s payment. If the payment remains unpaid for 30 days, it may be sent to collections.


    3. Credit Card Updates:
    Patients must notify Pineland Aesthetic Medicine at least 30 days in advance of any changes to the credit card on file to avoid the $50 fee. You are still responsible for the payment if the update is not provided in time.


    4. Cancellation Policy:
    Any program can be canceled at the patient’s request, but cancellations must be submitted at least 30 days in advance through the patient portal.

    5. Program Reinstatement: A $50 reinstatement fee will be applied if a patient chooses to restart any program after cancellation.

    6. No Chargebacks:
    Once a payment has been processed, no chargebacks will be approved under any circumstances.

    7. Billing Inquiries:
    If you have any questions or concerns about your billing, please contact Pineland Aesthetic Medicine directly.

  • We offer a variety of weight loss medications that can be tailored to your individual needs. These include both injectable and oral options, as well as stimulant and non-stimulant choices. Some medications are available in compounded form, which allows us to customize the dosage specifically for you and adjust it over time based on your progress. We also offer treatments that help manage appetite, cravings, and emotional eating. All of these options will be discussed during your initial consultation to create a safe, effective, and personalized weight loss plan.

  • Yes, however GLP-1s are not the only option for weight loss. While they’ve been shown to be highly effective, brand name medications can cost up to $1,500 per month without insurance. That’s why we offer compounded GLP-1s—these are custom-made versions prepared by licensed compounding pharmacies. They allow us to tailor the dose specifically to your needs, gradually adjusting it for both safety and effectiveness. We also offer other non-GLP-1 treatments. During your initial consultation, we’ll go over all available options to find the approach that fits your goals, lifestyle, and budget best.

  • GLP-1s help with weight loss by mimicking a natural hormone in the body that regulates appetite, blood sugar, and digestion. They slow down how quickly the stomach empties, helping you feel full longer after meals. They also reduce hunger signals sent from the gut to the brain and improve how your body processes insulin, which helps stabilize blood sugar levels. Together, these effects lead to reduced calorie intake and sustainable weight loss.

  • Phentermine is a controlled substance because it has a risk of abuse and dependence. Therefore, our practice prefers to use alternative options for weight loss. This can be discussed further during the individual consultation.

  • Not always. Both injectable and oral (pill) weight loss medications are available. During your consultation, we’ll discuss your preferences, medical history, and goals to determine which option—oral or injectable—is the best fit for you. Our goal is to make treatment as comfortable, effective, and convenient as possible.

  • On average, people using GLP-1’s have lost 15% of their body weight. People, on average, lost about an eighth of that weight in the first month. Because weight loss programs, medications are not a “one size fits all”, it is important to understand that Individual results vary.

  • At Pineland Aesthetic Medicine, we collaborate with licensed partner pharmacies to ensure patients receive safe, effective, and timely medications. All partner pharmacies meet strict licensing, compliance, and patient care standards.

    Premier Pharmacy:

    2425 Babcock Rd, Ste 108A, San Antonio, TX 78229
 Phone: (210) 298-9000
 Fax: (210) 298-9001
 Email: info@premierrxsa.com
 Website: www.premierpharmacysa.com

    We are committed to transparency and patient safety. You may contact our partner pharmacies regarding prescriptions, medications, or order fulfillment. Contact our office if you're unsure which pharmacy fulfills your treatment plan, and we’ll gladly assist.

  • At Pineland Aesthetic Medicine, we prioritize personalized care over insurance guidelines. Since we don’t accept insurance, we focus on treating each individual based on their unique symptoms and needs, rather than strict criteria. If you’re interested in testosterone replacement therapy (TRT), we offer free online consultations to discuss your situation. If qualified, our TRT program is available for just $179/month, with additional options tailored to your specific case discussed during the consultation. Don’t let insurance limitations hold you back—schedule your consultation today!

  • A patient relocating from another TRT clinic should have higher levels, according to expectation. You do not need to lower your testosterone levels in order to switch to another clinic.

  • The monthly fee does not include lab fees. Follow-up lab testing may be needed to determine how well you are responding to the treatment, your provider will notify you if this is necessary for your program.

    You can either provide us the test results from somewhere else, and our provider will examine them for free, or we will order the labs for you through our discounted network at any LabCorp ahead of time.

  • Your initial follow-up appointment after beginning testosterone replacement therapy (TRT) is typically scheduled for 8 weeks after the start of treatment. Ongoing follow-up appointments will be determined by your medical provider and discussed with you during your consultation.

    Please note that refills will be denied if you are overdue for required lab work. To avoid any interruptions in your treatment, we strongly encourage you to stay up to date with all scheduled labs. You can monitor lab due dates through your patient portal.

    Once our office receives your lab results, a team member will contact you to schedule a review appointment.

  • Compounding pharmacies create medications specifically tailored for you upon receiving the prescription. This personalized approach helps ensure optimal efficacy. Please allow approximately 7–10 days for processing and shipping.

    While some pharmacies provide tracking information, others may not. If you would like real-time updates on your order status, we recommend contacting the pharmacy directly.